FAQ

FOR ALL CLIENTS:

• Vaccinations: All dogs must be up-to-date on their vaccinations, including Rabies, Distemper, Bordetella (Kennel Cough), and both strains of Canine Influenza (H3N2 and H3N8). Please provide proof of vaccination from your veterinarian prior to your dog’s first visit.

FOR DAYCARE AND BOARDING CLIENTS:

• Spaying or Neutering: Dogs over 7 months of age must be spayed or neutered to participate in our daycare and boarding services. This policy helps reduce aggressive behavior and ensures a peaceful environment for all dogs.

• Temperament Test: A temperament evaluation is required before your dog’s first daycare or boarding stay. This assessment allows us to understand your dog’s behavior, play style, and compatibility with other dogs, ensuring they have a positive experience while in our care.

Required for our daycare and boarding puppers, our temperament test is essentially a free day of daycare, providing our staff with the opportunity to understand your dog’s personality and determine the optimal care approach. When you return to pick up your pet, we will present you with a Report Card that outlines their behavior and experiences while with us. We will also discuss the numerous benefits that come with our doggie daycare and boarding services.

Temperament tests will last for four hours at minimum, and all dogs undergoing a temperament test must be dropped off before noon. We offer temperament tests Monday-Thursday and on Saturday. All tests must be scheduled ahead of time.

6:30 AM – Wake-Up and Morning Relief

• Wake-Up Call: Gentle awakening of all guests.

• Supervised Relief Break: Outdoor potty break under staff supervision to ensure safety and comfort.

6:45 AM – Morning Meal Service

• Customized Feeding: Breakfast served according to each dog’s dietary requirements and preferences.

• Health Check: Brief wellness assessment during feeding time.

7:30 AM – Secondary Relief Break

• Outdoor Potty Time: Additional opportunity for outdoor potty before activities commence.

8:00 AM – 12:00 PM – Morning Enrichment and Socialization

• Structured Group Play (Indoor/Outdoor): Supervised play sessions in carefully selected groups based on size, temperament, and play style.

• Individual Enrichment Activities: One-on-one interactions including obedience training reinforcement, puzzle toys, and sensory games.

• Relief Breaks: Regular outdoor breaks provided as needed.

12:00 PM – 1:00 PM – Midday Meal and Rest

• Lunch Service: Provided for puppies and dogs on specialized feeding schedules.

• Quiet Time: Rest period to relax and recharge in individual accommodations.

1:00 PM – 3:00 PM – Afternoon Relaxation or Optional Activities

• Rest Period: Encouraged nap time in a calm environment with soothing music.

• Optional Activities: For energetic guests, additional playtime or enrichment exercises are available.

3:00 PM – 5:00 PM – Afternoon Engagement

• Continued Group Play: More opportunities for socialization and physical exercise.

• Personalized Attention: Individual cuddles, grooming, or specialized activities upon request.

• Hydration and Relief: Fresh water available at all times and relief breaks provided.

5:00 PM – 6:00 PM – Evening Meal Service

• Dinner: Evening feeding tailored to each dog’s specific dietary plan.

• Monitoring: Staff observes eating habits to note any changes in appetite or behavior.

6:30 PM – 9:00 PM – Evening Wind-Down

• Individual Quiet Time: Independent relaxation in private sleeping quarter with comfortable bedding.

• Calming Activities: Options include gentle music, aromatherapy, or light massages.

• Late Evening Relief Break: Final outdoor potty opportunity before bedtime.

9:00 PM – Final Night Checks

• Wellness Rounds: Staff performs last checks to ensure all guests are settled and comfortable.

• Treats and Comfort Items: Distribution of bedtime treats and placement of favorite toys or blankets.

9:30 PM – Lights Out

• Bedtime: Environment is quieted for a restful night’s sleep.

• Overnight Monitoring: Staff on duty throughout the night to attend to any needs.

Additional Notes:

• Safety First: All group activities are closely monitored by trained professionals to ensure a safe play environment.

• Cleanliness: Facilities are cleaned and sanitized regularly to maintain a healthy setting.

• Communication: Daily updates are available for pet owners upon request.

At Kinder Kritter, we strive to create a home-away-from-home experience that prioritizes the well-being and happiness of every dog in our care.

• Food: Either bring your dog’s regular food or you are able to use our house-food for a small fee. If your dog has special dietary needs, please let us know in advance. This helps maintain their dietary routine and prevents stomach upset. Feeding for non-boarders must be requested.

• Medications: If your dog requires medication during their stay, please provide clear instructions from your veterinarian, along with the medication in its original container. We’ll ensure it is administered as directed.

• Leash and Collar: Bringing your dog’s familiar leash and collar can make transitions easier.

• Comfort Item (Optional): You’re welcome to bring a small comfort items like a favorite toy, blanket, or piece of clothing with your scent. These items can help soothe your dog and reduce anxiety during their stay. We have plenty of bedding and comfort items of our own, as well.

• Special Instructions (Optional): If your dog has specific care instructions—such as behavioral quirks, feeding routines, or preferred play styles—please provide those details when booking or at check-in to ensure a seamless experience.

• Bathing & Grooming Upgrades: We offer everything from basic grooming options, such as nail trims, teeth brushing, and de-shedding treatments, to full-service grooming and departure baths to ensure your dog goes home looking and feeling their best.

• Enrichment Activities: Add extra stimulation with options like individual walks or one-on-one play sessions. These activities provide additional physical exercise and mental engagement with our attentive staff.

• Personalized Updates: Stay connected with your pet’s experience through daily report cards and photo updates. These provide insights into your dog’s activities, mood, and overall well-being during their stay.

• Medication & Health Management: Our skilled staff can administer medications, follow special feeding routines, or provide specific health monitoring as needed to maintain your dog’s health regimen.

• Specialized Care Plans: We offer dedicated support for senior dogs, pets with special needs, or those with physical limitations. These individualized care plans ensure that dogs with specific requirements receive the attention and accommodations they need for a comfortable, stress-free stay.

These services represent just a sample of the many enhancements we offer to customize your dog’s experience. For a full list of available add-ons, please explore our client portal or contact our team directly.

Boarding Reservations

• Non-Holiday Periods

• A deposit of $50 is required to secure your boarding reservation.

• To receive a full refund of your deposit, cancellations must be made at least 48 hours prior to the scheduled boarding date.

• Cancellations made less than 48 hours in advance will result in the forfeiture of the $50 deposit.

• Holiday and Peak Seasons

• Cancellations must be made at least 7 days before the scheduled boarding date.

• If you cancel less than 7 days in advance, 50% of the total boarding fee will be charged.

Grooming Appointments

• Cancellations must be made at least 48 hours prior to your scheduled grooming service.

• Cancellations made less than 48 hours in advance will incur a fee equal to 50% of the scheduled grooming service.

Daycare Services

• No cancellation charges apply for daycare services.

• While cancellations are penalty-free, we appreciate advance notice to better serve all our clients.